Claims can be easily submitted by taking a picture of your merchant receipt plus medical receipt such as prescription and uploading it for reimbursement through our app partner, Aya Payments, free mobile app, available through the Apple App Store and the Google Play Store.

No, copies of medical receipts are NOT required following your claim approval; however, please keep receipts so you can submit them through the app.

Unfortunately, no. The Aya Payments app needs to see the details of the service you received to ensure its eligibility; payment receipts alone don’t provide sufficient information. If you lose a receipt, contact the provider (ie: the medical practitioner) and obtain another receipt from them. If the claim submission requires a medical receipt (e.g., Prescription), you will need a copy from your provider in order to have your claim approved.

Medical eligible expenses are determined by the date of the transaction against your eligibility criteria. The eligibility criteria is defined by your employer within a given plan year. You can make a claim for a medical expense that was incurred anytime in the previous plan year as determined by your employer, and provided you have a sufficient amount of benefit available in the plan year in which the expense was incurred.

If your employer has established a claim period after year end of 30 days, this means that you have 30 days after the end of your plan year to claim items that were incurred in the previous year. Keep in mind that all claims are processed according to the service date on the receipt; even if you submit a claim in the current plan year that was incurred in the previous plan year, it may still be rejected if you have exhausted all of your available benefit allotment for the year in which you had the medical expense.

You cannot make a claim for any expense that was incurred prior to the date you became eligible for the Plan. If your receipt is dated prior to your plan eligibility date, it will be rejected because at the time you incurred the expense, you were not eligible for the Plan.

No. You can only receive a benefit for the same expense once.

You should first submit your claim to your partners plan. Following adjudication, any amount not reimbursed is eligible for submission onto your HSA plan.

Purchases or services should be submitted as separate claims if they’re for different transactions and have different receipts.

If your employer has allowed your dependents to be added to your account then submitting a claim for your dependent is the same as it is for yourself, just be sure that you’ve added your dependent to your account details! In order for a dependent’s expenses to be reimbursed, the HSA plan member will be required to submit claims on their behalf.

The Aya Payments app will walk you through the information required to submit a claim. On your paid receipt, information such as:

• Health Merchant Name (e.g, Dr. Jane Doe)
• Date of Transaction
• Amount You Wish To Claim (against Amount You Paid)
• other supporting information.

For specific medical claims, different information will be required (i.e., Prescription is different than Physiotherapist Services). If required, our application will prompt you for a prescription. If the receipt or invoice omits any of this information, or if you need to provide any additional information, please send us a message at [email protected].

There are a variety of reasons for why your Health Spending Account (HSA) claim could have been partially paid. A few common reasons for a partial reimbursement are:

• Some of the products or services being claimed are not eligible for coverage.
• The accounts being claimed against have insufficient funds to cover the full expense.
• Because there are other reasons a claim may not be covered, but if you have any questions or concerns regarding your particular claim please contact our Customer Care team  at [email protected]

We’d be happy to help!

Typically, the process to review spending account claims are done within 1 business day. Once approved, you should receive payment within 2-3 days. It’s that quick!

Yes.